Refund policy

 

60-Day Refund Policy for Labs Best LLC

At Labs Best LLC, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, we offer a 60-day refund policy to make your shopping experience as worry-free as possible.

Eligibility for Refund:

To be eligible for a refund, please make sure to adhere to the following guidelines:

  1. Timeframe:

    Your request for a refund must be submitted within 60 days of the original purchase date. Refund requests made after this period will not be accepted.

  2. Product Condition:

    The product(s) you are returning must be in their original, unopened, and unused condition. We cannot process refunds for products that have been opened, used, or damaged unless they are defective.

  3. Proof of Purchase:

    You must provide proof of purchase, such as your order confirmation or receipt, when submitting a refund request.

Non-Refundable Items:

Certain items are not eligible for refunds. These include:

  • Cold Items: Products that require refrigeration and were shipped with proper handling but have not been opened or used cannot be refunded due to safety and quality concerns.

  • Custom or Special Orders: Items that were custom-made or ordered specifically for your needs may not be eligible for refunds unless they are defective or damaged.

Refund Process:

To initiate a refund, please follow these steps:

  1. Contact Customer Support:

    Reach out to our customer support team via email or phone to request a refund. You can find our contact information below.

  2. Provide Details:

    When contacting us, please provide the following information:

    • Your full name
    • Order number
    • Reason for the refund request
    • Any supporting documentation or images, if applicable

  3. Return Instructions:

    If your refund request is approved, our customer support team will provide you with instructions on how to return the product(s) to us. Please package the product(s) securely to prevent damage during transit.

  4. Inspection and Processing:

    Once we receive the returned product(s), we will inspect them to ensure they meet our refund eligibility criteria. If the returned items are in acceptable condition, we will process your refund.

  5. Refund Notification:

    You will be notified via email once your refund has been approved and processed. The refund amount will be credited to the original payment method used for the purchase.

Contact Information:

  • Email: customerservice@labsbest.com
  • Phone: (508) 960-9812

Note: Labs Best LLC reserves the right to refuse a refund if the returned product(s) do not meet the eligibility criteria outlined in this policy.

We value your business and aim to make your shopping experience with us enjoyable and hassle-free. If you have any questions or concerns about our refund policy, please do not hesitate to reach out to our customer support team.

Effective Date: August 2023

Thank you for choosing Labs Best LLC for your laboratory needs.